Cancellations and Refunds
1. Order Cancellations
- You may cancel your order within 24 hours of purchase for a full refund.
- After 24 hours, if the order has already been processed or shipped, cancellation may not be possible.
- To request a cancellation, please contact our customer service team at +91 01634 220450
2. Refund Eligibility
- To be eligible for a refund, items must be unused, undamaged, and returned in their original packaging.
- Refunds are only available for products purchased directly from Twisted Tails.
- Proof of purchase is required for all refund requests.
3. Non-Refundable Items
- The following items are non-refundable:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Sale items (if marked as final sale)
4. Refund Process
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, Whatsapp us on +91 9818098282 or Write to us at [email protected]
6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, Whatsapp us on +91 9818098282 or Write to us at [email protected]
7. Shipping for Returns
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
8. Contact Information
For questions related to cancellations, refunds, or exchanges, please Whatsapp us on 9818098282 or Write to us on [email protected].
